Why
The global COVID pandemic created an emergency need for this state agency to create a custom Emergency Rental Assistance Program platform. The client partnered with Edge R&D to perform the custom platform build with the following goals in mind:
- Prevent evictions
- Provide housing stability
- Support landlords
- Improve communication between tenants and landlords
What
Edge R&D worked with the client to create a platform that included:
-
Workflow management across four major components:
- User portal
- Application information collection
- Client communication generation and tracking
- Case management
- Case worker synthesis and analysis of applicant information
- 3rd party fraud data collection
-
Reporting:
- Operational reporting for the agency
- Audit & compliance reporting
- Financial tracking
- Payment generation and tracking
Impact
- Edge R&D built the platform MVP in just 60 days
- The platform has been in place for 4 years
- Processed over $3.97B in total relief for landlords and tenants
- Over 344,000 applications submitted and paid through the portal